Login into backend as admin or editor – select Users on the black bar on the left

Search for User by email address top right of screen

Click edit user – if the email address is not found, add new user on the top left side of screen, use the email address as the username and set password – click update

If the user is already registered, type a new password in the password field. Use a combination of uppercase letters, numbers and symbols until your password strength is strong

Verify that an address is entered under Further information, use ours if you don’t have an address ( the user profile won’t update without an address)

Directly above shipping information, remove email address – the system won’t update if there is an address in this field

At the bottom of the page – Click Update User Button – You will get a confirmation at the top of the page that the user has been updated.

Send an email to the user as follows:

Please see your updated login credentials below:

Username: xxx@xxxxxx.com

Case Sensitive Password : xxxXxxx12345!@414197

Login here to access your account: https://www.chesapeakesc.org/my-account/